Ethical Crystals Without the Markup

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Upon receiving the item(s), we will perform a full inspection with 24 hours to confirm item(s) has been received in the condition at which it was purchased.

To start a return, you can contact us at support@soleluaapothecary.com. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@soleluaapothecary.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as our soon-to-come bath soaks). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Change to Order
Please reach out at support@soleluaapothecary.com or text us (201-446-3178) if you would like to update your order. Include the Subject Line: Change to Order and in the body of the email provide your name, email address and order number.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.